PROCESSING
All orders are processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.
We are unable to make changes once an order is placed, however if you need a hand, please email costumerservice@melsbrushes.com com with as many details as possible and we'll try our best to help. Our team is available Monday through Friday only.
DOMESTIC SHIPPING
Enjoy FREE SHIPPING on all orders over $75 within the U.S.A.
Once picked up and scanned in by our carrier, transit times range 3-10 business days, depending on shipping method + delivery destination.
You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.
Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
EXCHANGES + RETURNS
If you’re not 100% satisfied with one of your Mels Brushes products, we would love to help make that right! Please contact our Customer Care team at costumerservice@melsbrushes.com within 30 days of receiving your order and we’ll help get the process started. We require proof of purchase to process your request.
All sale products are final sale and are not eligible for returns or exchanges. Online discounts and promotional codes cannot be combined with sale items.
If you're experiencing an issue with a Mels Brushes product, please reach out within 48 hours of receiving your order and include photos with a detailed description in your email so that our team can determine how to best lend a helping hand.
NOTE: We are unable to cover any return shipping fees. Discontinued items, limited edition/vault release items, or gift cards are final sale and not eligible for returns or exchanges. To be eligible for a return, your item must be unused and in its original packaging. If your return is accepted, we'll send you instructions on how and where to send your package.